Trust & Safety

1. Strict approval process

Service providers on the Blys platform undergo a thorough application and verification process before being approved to offer their services on the platform. Every application is reviewed before a provider can accept bookings.

2. Qualification checks

Providers are required to submit their qualification documents for every treatment they wish to offer on the platform. Each document is reviewed by our team to confirm the provider holds the relevant qualifications for that treatment. Providers are responsible for meeting the professional standards and code of conduct of their own industry.

3. Initial phone-screening

Verification isn’t just about documents—it’s about building trust. That’s why our team personally contacts every provider during the verification process. This phone screening allows us to review their submissions, clarify any details, and explain how the platform works, including our policies and Code of Conduct.

4. ID verification

To finalise the onboarding process, providers must complete a thorough ID verification. This includes submitting a government-issued ID, verifying their mobile number, and confirming their email address. These steps add an additional layer of security and authenticity to our platform.

5. Client rating & review system

Our commitment to quality doesn’t stop at onboarding. Once a provider joins the Blys platform, their performance is continuously monitored through our in-app Client Rating & Review system. Client feedback helps us identify concerns early. Providers who breach our platform policies or Code of Conduct may face temporary or permanent suspension from the platform, as we prioritise the safety of our clients above all else.

6. Compliance monitoring

Staying compliant is crucial for all providers on our platform. We routinely review key compliance requirements such as police checks and insurance coverage to ensure they remain up to date. Providers who fail to meet these requirements risk having their accounts deactivated. This proactive approach helps us maintain a safe and trustworthy environment for our clients.

7. Quality assurance

Safety and trust are non-negotiable at Blys. Reports of policy or Code of Conduct breaches are reviewed promptly. Depending on the severity of the issue, this could mean temporary suspension or permanent removal from the platform.

8. Dedicated customer support

At Blys, we don’t just connect clients with providers, we’re here to support you every step of the way. After every session, clients can easily reach out to our dedicated Customer Support team for assistance or to provide feedback. Available 24/7 including via call or SMS, our support team is always ready to ensure your experience is seamless and stress-free.

1. Secure connections made easy

At Blys, professional boundaries matter. That’s why we’ve developed a secure communication system that allows clients and providers to connect, chat, and even make calls without the need to exchange personal information. Your details remain private, letting you focus on what truly matters—a smooth, professional service experience.

2. Important information in one place

Organisation and accessibility are key to providing a great experience. That’s why all provider documents, agreements, and notes are stored securely in one centralised location. From transparent billing to easy-to-access invoices, we ensure that everything you need is at your fingertips.

3. Protecting your privacy

We respect your confidentiality. Blys will never share your personal information with others unless we have your explicit written or verbal consent. Our commitment to privacy is unwavering, and we go the extra mile to safeguard your trust at every step.

4. Why we review messages on Blys

We care about the safety of our providers and their clients. That’s why we’re careful when it comes to how everyone communicates on the Blys platform.

We may review, scan or analyse your messages on Blys, as we describe in our Privacy Policy. We do this for a number of reasons, including:

Providing our service

Identifying risks to our users

Regulatory compliance

Investigation

Enforcing our Terms of Service and Community Policies, including our Codes of Conduct

Providing customer support

Research and analytics

Improving or expanding our products and services

5. Keep your conversations on Blys

Communicating or paying outside of Blys can put you at risk, so one of the main reasons we analyse messages is to help protect against online fraud. That’s why it’s so important that you communicate only through the Blys chat feature.

By communicating and booking directly on Blys, you’ll have access to our secure payments platform, and 24/7 customer support.

Sometimes our system may block messages from being sent. We may also suggest or require texts to be removed from messages in certain circumstances, such as when our systems detect words or numbers that include contact information, references to other sites, external links or content that violates our Terms.

Your safety and Blys experience are important, but we value your privacy too. We never review, scan or analyse your messaging communications to send you third-party marketing messages. We don’t sell reviews or analyses of these communications.